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Our IT world fell apart when we had simultaneous hardware problems with our iMac (failed Fusion Drive), MacBook Pro (failing hard drive) and Time Capsule (obsolescent and failing hard drive). Robin swiftly came to our rescue with home collection, rapid turnaround repairs and no-nonsense layman-understandable advice (including openly admitting when issues were beyond his area of expertise). There is no question that he will be our first port of call with any similar future problems. THANK YOU!
The fusion drive on my iMac failed. Robin replaced it, sorted out a slightly tricky recovery of my data and apps and fixed a few other minor issues. He persisted in sorting out the problems where others might have given up. I was impressed that he kept me in touch and took time to explain any problems he encountered. Excellent service and I definitely recommend him.
Robin helped me negotiate a disk upgrade with my insurance company
Great service. Would definitely use again. Highly recommended.
So pleased I used Robin of Orwell Computers to service my MacBook - I would not hesitate to use him again. A professional and friendly manner, he took the time to answer all my queries!
Look no further! I didn't know where to go to get my computer repaired and by good luck found Robin of Orwell Computers on Google. If you want to know you can trust someone - this is the man! My computer had completely frozen and I was unable to use it. Robin fixed it and gave me advice as to how to prevent this happening in the future. Delivering and collecting was simple. Good to know he is there if I need him again. Thank you Robin.
Robin was highly recommended. He didn't disappoint. We had 2 badly managed Mac books that were over abused by children and adults alike. He took our long list of requests and gave them both a thorough health check, moving over hard drives, tidying up programmes etc. The result, 2 Macs that feel new and future proof. He was incredibly speedy, efficient and thorough. His services were very reasonably priced also. Robin gave us steering that we wouldn't even have known to ask for. Subsequently I have called on his service at short notice to help with some work related IT query and again the problem was solved smartly over a phone call. I consider Orwell Computers a trusted supplier now and have them added to my short dial.
The HDD on my 2013 iMac started to fail. I searched for a local Apple professional and found the highly rated Orwell Computers. I submitted my enquiry and Robin responded within minutes. Based on Robin's advice I immediately book in my iMac for an SSD upgrade. I dropped off my iMac in a 'covid safe' environment and picked it up the following morning. My iMac was returned in pristine condition and is now working better than ever. I would not hesitate to recommend Orwell Computers to anybody who needs help with their Mac.
First time I've used Robin's service and it won't be the last. Speedy, reliable and trustworthy. What more can you ask for in this day and age?
As ever, Robin’s attention to detail, and friendly professional
attitude is extremely reassuring when one’s Mac has had
accident! In short, faultless.
So pleased to have met up with Robin again when my MacBook packed up last week - totally reliable and included collection and delivery in spite of icy weather.
Robin has done a great job sorting out my laptop for me. I needed it for my university work and he was able to fit it in earlier than I had booked for which has been very useful for me as all my lectures are online. He provides a great service and is very easy to communicate with and has done a great job. I would recommend using Orwell computers to anyone that needs help with and Mac issues.
Fantastic service and no nonsense approach to solving my Mac issues, especially useful as I’m not that technical
Robin provided a first class service, he did what he said he would do, on time, first time. Thoroughly professional helpful. I also appreciated his arrangements for collection and return of my Imac, again professional and relevant.
Over a period of several weeks our Mac started to slow down to the point that it was almost unusuable. Documents and photos took an eternity to open and even longer to delete. I tried everything I could think of to remedy the issue, including using one of those apps that promises to detect and highlight system junk, unnecessary files etc. Using it I cleared out loads of items but , in truth, probably overdid it as Mail and other items then wouldn't even open at all. It looked as though the Mac was bound for Foxhall tip but just then someone pointed me in the direction of Orwell Computers - and I'm so glad they did. I contacted Robin and made arrangements for him to collect the machine from my home address. He arrived spot on the appointed time and immediately filled me with hope that all was not lost. Diagnosis of the problem (a failing hard drive) was completed the same day and the replacement carried out really quickly. The only fly in the ointment was that my Time Machine was also failing at the same time so the reinstall of info to the hard drive took 25 hours instead of the expected 6 or so. Thanks to Robin's advice, I've now replaced the Time Machine with a different hard drive. I thoroughly recommend Robin's service to anyone. He was swift, reliable, on budget and really helpful with advice and suggestions - and was a really decent man to deal with.
I had a persistent problem with my iMac which an Ipswich so-called repair shop could not fix despite 2 attempts. In despair I turned to Robin at Orwell Computers who cleared all the faults and it now works like new. He arrived punctually and delivered my machine as he said he would. He is conscientious and knows his business; I cannot recommend him highly enough.
I was convinced my Desktop Mac was ready for the junk yard when it refused to boot, refused to have a new OS installed etc. By luck I was recommended to Robin at Orwell Computers and within 2 days had it up and running like new. The machine was collected and dropped back exactly when Robin said it would. Anybody with a Desktop Mac issue should contact Robin in the first instance and receive excellent technical service - I cannot recommend highly enough.
I was completely convinced that I had a fusion drive in my iMac and that I'd trashed it in trying to go back from Big Sur to Catalina. I fully accepted that it was a split the case and replace the drive with an SSD. I duly sent it to Robin for its "operation" but in the end it wasn't necessary. Robin managed to talk to the drive , find out it wasn't a fusion drive (despite that is what Apple had sold me) and that it was a top of the range SSD. It didn't need replacing just an expert who could bypass the normal recovery route for an iMac. I now have a fully functioning iMac with Catalina and was able to save everything because I had the backup.
Several points come out of this: Firstly, Robin has real wisdom when it comes to dealing with hardware and software issues with Mac's.
Secondly, he has a knack of being able to communicate clearly on any level from non technical to a partial expert without any condescension. Finally, he is exceptionally honest. He could have charged me for the "operation" and I would have been non the wiser. In the end I was more than happy to pay for Robin's time and expertise and wouldn't hesitate to use him again.
Thanks again for excellent advice. I thought I had some malware on my Mac. The advice given was clear, prompt, easy to follow and solved my problem within minutes. Robin's knowledge is vast, and he knows how to communicate it to those of us with minimal understanding/expertise.
Highly recommend Orwell Computers. Reliable personal service which we particularly appreciate as we had neither the knowledge or the patience to sort out software issues on our Mac.
This was the second time I've used Orwell Computers and both times Robin has given excellent, honest advice, fast diagnosis and quality workmanship at a decent price as well... highly recommended.
After too long with the frustration of the ball of doom and nearly throwing mac out of window Robin came to the rescue! With a simple email he was able to diagnose the problem, picked up my mac and returned it to me working better than new within 48 hours over a weekend so no impact on my work. Friendly, knowledgable and honest. I will be spreading the word and recommending him to everyone. My parents gave me the original contact as they have had extremely positive experiences with him too. Thank you so much.
Nearly threw out my very, very slow running Mac but decided to see if I could get it repaired. What a good decision!! Robin sorted my computer in 24 hours! Simple process of delivering the computer and no fuss. Excellent service and I now have a smooth running Mac. Would strongly recommend this company.
My 2009 iMac now feels like a new machine - why didn't I contact Robin earlier? Super-fast, straight-forward and super-friendly service, and I now have a fast, silent-running mac with better storage and processing. Awesome.
We received an immediate response to our plea for help. Our questions were answered in a manner that those of us with only basic technical knowledge can relate to and our computer issues were attended to promptly. We have no hesitation in recommending Robin for issues with Mac
I am not techie but as my iMac was getting slower and slower with no improvement after clearing as much as I could from it I knew I had to get it seen to. My husband had used Robin a few years back and recommended him.
I am very pleased I asked Robin to look at it, he told me what was wrong and what it needed to be fixed. I now have an iMac which feels as good as new, actually faster than it’s ever been. I would have no hesitation in using him again and to recommend him. Thank you Robin.
As a longtime Apple Mac user and very reliant on my computer I require a good Apple Mac expert that I can rely on. Robin at Orwell Computers is that person with whom I've dealt with over the years and trust to deliver a very quick and efficient service.
Straightforward, trustworthy and completely reliable. Robin empathetically dealt with 2 non technical people taking us through an 'MOT' he gave our Macbooks. The result was hugely improved functionality and a stop to endless sudden crashes.... we'll get some more life out of them yet. Thank you Robin!
Being from a technical background and previously building my own PCs, when my iMac hard disk failed I thought, no problem, I'll get this sorted... Reading into the in and outs of the process to replace this I soon realised this would be out of my depth! Quick Google of local businesses who fix Macs and Orwell Computers came up, plus had good reviews. From starting to deal with Robin and until completion of the work was a breeze and I found the whole process easy, great communication, advice was spot on and extremely happy with the outcome of my iMac up and running once again. I highly recommend using Robin, even if you think you can fix the complex build of an Apple machine, it's not worth the risk - use an expert, which I clearly did. Thank you.
We had a completely dead iMac, after a power surge, and feared the worst! Had to wait a couple of weeks, but I guess that was shear volume of work, probably due to the lockdown. Booking system works really well, and once our iMac was with Robin, he had it sorted in a couple of days. He even sourced a second hand power supply, as a new unit was on a couple of weeks back order. Having an assistant head teacher, and two kids home schooling, we were keen to get it back. We got a 1 Tb SSD installed at the same time - much quicker now!
Cheers Robin 🙂
I had an old Mac mini 2014 sitting in a cupboard and wondered if a SSD drive would bring it back to life. I messaged Robin and he very was very helpful and clear with options and likely results.
The “new” Mac mini is better than new - not an understatement. And Robin has provided outstanding service throughout, he also fixed a corrupt user ID I was suffering with.
So if you suffer with HDD get a SSD - from Robin!
R
Robin talked me through my options for upgrading my computer and delivered a fantastic service from start to finish. I’ll be using his services again in the future, trusting his advice and recommending others without hesitation.
We have been using Orwell Computers for over 7 years and are consistently happy with Robin's services. He is very knowledgeable on all aspects of Macs and is willing to assist on any issues we have. An office visit is very convenient and all our machines were serviced and working far better than they were before. It is always good to talk to an expert. Thanks Robin!
Robin did a fantastic job, was genuine and didn’t try to suggest extras which would not have made a difference. I’ve got a mid year 2012 MacBook Pro and it runs Catalina like a new MacBook! Very pleased and would use again. Was concerned about giving my macbook to someone I had never met for security reasons and he was happy to do the repair at my house. Really nice guy, thanks robin.
Great service by Robin. Got me out of a sticky situation when my iMac was limping along with a hard drive issue. All replaced with a new drive and working very well. Five stars indeed.
Excellent service and very reasonable costs. Our I Mac (which we had considered scrapping), is now running far better than when it was new. Highly recommended.
Absolutely excellent service. I can't thank Robin enough for his professionalism, prompt (and effective) repair and for his sage advice.
Excellent service. Prompt and efficient. Solved a difficult problem quickly.
My God! The man is incredible. I have used his considerable skills to keep me 'on the road' writing for over three years now and each time he is a GODSEND. Without his knowledge, skill and speedy working, I would be in a deep dark cyber hole. Not only does he clean dust and grime of a year's travel away from my keyboard, but he evicts any glitches or nasty stuff. He recently identified that my main workhorse software was not only out of date, but about to die at any time. This would spell disaster for my money tree, which would wither and fade away. Not only did he help me make a good decision about what to do, but he took me through buying and installing a newer, better, faster version and then after a few days, checked to see if I was ok. This is care beyond. It makes one feel good and not stupid at encountering problems as I have often found with such individuals. He is modest, gentle, thoughtful, kind and above all, KNOWLEDGABLE about Macs. p.s. He also keeps my partner's Mac on the go, clean of trojans and other nasty things. Thank you.
My hard used 5 year old mac 27" had slowed down to snail's pace. Robin quickly diagnosed a failing hard drive
The machine was delivered back to the house the next day with a new SSD and now works perfectly.
Great service and money well spent
Had hard drive malfunction on my Macbook, so contacted Robin using local recommendations. Met a very civilised gentleman, in very civilised location. Left Macbook with him, and collected it 2 days later, fitted with a new hard drive of increased capacity, plus a back-up device of equal capacity. All done at a very reasonable price, and as I'm a numpty with computers, concise and clear help given! What price 'peace of mind', Thank You Robin.
Robin provided a first class service in repairing our 27in Mac and it didn't even leave the house. Would highly recommend Robin.
Very pleased with the service.
*****
I received a really great service from Robin, quickly diagnosed the problem. Quick turn around for replacing my imac hardrive and its now working better than ever! I will definately contact Robin again should I have any other issues with my Apple products. Thanks for a great service!
2nd time of using Robin, though several years apart and different problem , very quick diagnoises and turn around of Imac for repair ,very happy yet again with clear friendly service and advice.Imac back to working well .
Really brilliant service. Robin came to my house and fixed several problems in one go. I’m not very tech savvy, but he explained things clearly and with patience! Very happy customer !
Robin is a super star! Such a great and quick turn around service! We are a long time customers and are happy to rely on Robin anytime we have problems with our machines. Saved us a lot of money in upgrades! Could not recommend his service enough! Top man!
Robin arrived on site as promised. Fixed the reported problem and then made some performance improvements To my mac book air. So far so good. A job well done !
I was very happy to take Robin's advice about upgrades to my Mac Book Pro. It's now working faster than when new at a fraction of the cost. It was an efficient service and Robin was easy to meet.
Very happy with efficiency and repairs. Would recommend using Robin
After a fantastic experience on my last visit, I knew I had to check in again with Robin recently when I needed some advice regarding how to next upgrade my machine.
Robin was able to advise on the best machine for my needs and budget and not only was he able to put me in touch with a supplier, he also then come over to install the unit himself.
Fantastic service all round - Thanks again Robin!
My 2012 MacBook Pro is now purring along thanks to Robins upgrade. In fact it runs better than it did when it was new! Five stars for a five star service.