No need to send your Mac off, or take it to an Apple store
Get it fixed by an Apple certified technician in Ipswich. Make an appointment and you'll have a diagnosis - and often a repair - in less than 1 working day.
All work is carried out in Ipswich or Felixstowe.
Jargon free - plain English support
I promise to speak plain English and won’t expect you to be a computer expert. If you have a question or enquiry, just send me a message and I will try and help. If that doesn’t do the trick, we can arrange to get your Mac in for repair.
Your data is my priority - it will be protected
Can you trust me with your Mac?
Well - 337 reviewers say you can
Apple thinks you can
Your Mac will be worked on by me - an Apple certified support professional. So you can relax knowing that you’ve got an Apple trained specialist on the job.
Honestly, I don't think you could find a more honest, down-to-earth person to work on your Mac. Robin went above and beyond to sort out my Mac, and I would have no hesitation in sending anyone with any Mac issues to see him. Thank you so much for spending so much time on sorting out my machine Robin, and for getting it back on track.
I'm guessing you'd like your Mac back as soon as possible
The quickest way to get your Mac repaired
Make an appointment, drop your Mac off, and have a diagnosis in less than 24 hours. If all goes well, you'll have your Mac back in less than 2 working days, and often within a day.
Nothing is sent away for repair
Unlike the competition - who are likely to send your Mac away for 5-7 days - your Mac will be repaired in Ipswich or Felixstowe. This will generally be within 1- 2 working days.
Just fired up the Big Mac (2007 iMac) after a major upgrade of ram and hard drive. Delighted with with the outcome. Great service at a reasonable price. Robin could have encouraged me to spend more on the ram but advised that it wouldn't be cost effective. Very professional and friendly, helpful service. Will certainly be my first choice for any Apple problems in future.
What will it cost?
You'll get a fixed price quote for your repair
Labour costs are limited to £125, but most repairs are £95. I can supply new and used, genuine Apple parts. There is no VAT payable.
Diagnosis isn't expensive
If you decide not to go ahead with a repair there are no expensive diagnosis fees, just a £25 charge for my time.
I was really impressed with the friendly, professional approach taken...
I contacted Robin a week ago, to talk through the options for upgrading both mine and my son's Macbook Pro's. Robin outlined the best options, with clear and accurate advice with regard to both cost and performance. Having decided to go ahead, I dropped the machines off at his workshop, where once again I was really impressed with the friendly, professional approach taken. I had both MacBooks back in half a day, and am completely happy with the difference the upgrades have made. My 4 year old computers are better than new, at a fraction of the cost I was considering when I thought about replacing them. Many thanks Robin, a really great job, well done.
Here's where you can find me:
Tuesday to Thursday 9:30 - 12:30 & 1.30 - 4.30
Basepoint Business Centre,
You can find full directions on the map page. Unfortunately satnav won't find me.
Here are answers to some common questions about my Mac repair service:
How long will my repair take?
Drop your mac off with an appointment, on Tuesday, Wednesday or Thursday, and and you will have a diagnosis in less than a day. Your Mac is likely to be fixed within a day of the diagnosis.
How much will the repair cost?
Labour costs are limited to £125 and most repairs are £95.
I can supply new and used, genuine Apple parts at cost price.
There is no expensive diagnosis fee if you don't have the work done - just a £25 charge for the technicians time.
I am not VAT registered, so these are the final prices you pay.
How can I pay for my repair?
I take debit and credit cards or cash.
Is there a guarantee on the repair?
Labour is guaranteed for life. Parts warranty vary between 3 & 12 months.
Will my data be safe?
Unlike Apple, I do my utmost to preserve your data, and drives are not wiped on arrival. Before any significant work is carried out, a full backup is made.
When are you open?
The workshop is open 9.30 - 4.30 on Tuesday, Wednesday, and Thursday. If you would like to contact me outside these times, it is best to send a message or book in your Mac using the forms on this page.
Pickup and drop-off can often be arranged outside of these hours. Just give me a call.
Fixed my Mac quickly and for the price he quoted. No issues and thoroughly recommended
My iMac was unusable due to slow / non response issues. Robin diagnosed the problem as some how my back up drive was trying to run the computer and my back... Continue reading.........
Solve Mac frustrations
Fed up with the spinning beachball of despair or a Mac that takes forever to start? I can make all this go away and put a smile back on your face.
- Speed up your Mac
- OS X upgrade problems
- Start up issues
- Time Machine backup help
- Migration & data recovery
Make your Mac faster
Give your Mac a speed boost that will make it run faster than new. Upgrading hardware on older Macs will increase speed dramatically.
- Increase hard drive size
- RAM increase
- Operating system upgrade
- Additional hard drives
- Solid state drive (SSD) upgrade
Fix broken hardware
If you've broken the screen or maybe spilt a glass of wine on your keyboard - give me a call and I can repair your Mac with genuine Apple parts.
- Hard drive replacement
- Macbook screen replacement
- Macbook keyboard replacement
- Water damage
- Charging & battery faults